This policy applies to products bought from Astrabio Pty Ltd through astrabio.com.au. Please read it before you order.
We do not offer refunds, returns or exchanges if you change your mind or order the wrong item. Please check that the product and quantity suit your needs before you place your order.
If your order arrives faulty, damaged, or different from what you ordered, contact us as soon as you can at info@astrabio.com.au. Please include your order number, a description of the problem and photos where possible.
Once we have confirmed the problem, we will offer a replacement or a refund. If we need the item sent back, we will tell you how to return it and will cover the reasonable cost of return shipping.
Products that are shipped chilled or frozen cannot be returned once they have been dispatched, because we cannot confirm how they have been stored after leaving us.
If a temperature-controlled product arrives damaged, thawed or faulty, contact us straight away and keep the product and its packaging so we can assess it. We will replace or refund it as set out above.
Approved refunds are paid to the original payment method. Your bank or card provider may take several business days to show the refund on your account.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or replaces those rights.
Questions about a return or refund? Email info@astrabio.com.au and include your order number.
