Privacy Policy

Last updated: 13 November 2026

Astrabio Pty Ltd (ABN 12 692 674 614) respects your privacy. This policy explains what personal information we collect through astrabio.com.au, how we use it, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We collect personal information when you give it to us and, to a limited extent, automatically when you use our website.

  • Enquiries: your name, email address, company name, phone number and the content of your message when you use our contact form.
  • Newsletter: your email address when you subscribe.
  • Orders: your name, billing and delivery addresses, email address, phone number and the products you order.
  • Payments: card payments are processed by Stripe. We do not see or store your full card number.
  • Technical information: your IP address, browser type and the date and time of a form submission or order.

How we use your information

  • To process, deliver and invoice your orders
  • To answer your enquiries and provide technical support
  • To send our newsletter, if you have subscribed
  • To protect our website against spam, fraud and misuse
  • To meet our legal and tax record-keeping obligations

You can ask us to stop sending the newsletter at any time by emailing info@astrabio.com.au.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run our business, and only as far as they need it:

  • Stripe, to process payments
  • Google, for our business email and for reCAPTCHA spam protection
  • Our website hosting provider
  • Delivery and courier companies, to ship your order

Some of these providers are located, or store data, outside Australia. We may also disclose information where the law requires it.

Cookies and reCAPTCHA

Our website uses cookies that are needed for the shop to work, such as remembering what is in your cart. Stripe sets a cookie to help prevent payment fraud, and our shop software records how you arrived at the site so we can understand where orders come from.

Our forms are protected by Google reCAPTCHA, which collects device and usage information to tell people apart from automated software. Its use is covered by the Google Privacy Policy and Terms of Service.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above, or for as long as the law requires us to keep business records.

Access and correction

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email info@astrabio.com.au and we will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the date it was last updated shown at the top.

Contact us

Astrabio Pty Ltd
Y Block Level 5 R512J, Gardens Point Road
Brisbane City, Queensland 4000, Australia
info@astrabio.com.au